Support Center

Shipping

What countries do you ship to?

We currently ship to the following destinations:

How much does shipping cost?

How long will it take for my order to arrive?

Do you provide tracking?

I just purchased this month's box. When are you going to ship it?

Payment

Billing

What currency will I be billed in?

When will I be billed?

What payment options do you accept?

Refunds / Broken & Missing Items

Refunds

I would like a refund!

One my of items is broken or missing!

What do I do?

About Lootaku

Why choose Lootaku?

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Themes

Are your boxes themed?

What kind of themes do you do?

When do you reveal new themes?

Subscriptions

How long does a subscription period last?

What theme am I buying if I purchase one now?

I'm confused. Which month is this month's box?

How do I cancel my subscription?

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