FAQ

All you need to know about Lootaku

Stay awhile... and listen.

EVERYTHING LOOTAKU

What types of items do you source for the boxes?

    Our main focus are video game and anime related items. We also source a lot of more general geek items like tv shows (Game of Thrones, Walking Dead), Marvel, DC, Star Wars, etc.

    Can you tell me what's inside this month's box?

    Sorry but it's a surprise! We may give hints here and there on what's in a box for a particular month, but we won't tell you exactly what's inside. However, a normal box will usually always include at least 1 figurine, sometimes a t-shirt, and the rest will be a combination of plushes, mugs, smaller vinyl figures, tv show and movie merchandise, and even our own set of Lootaku exclusive figures and comics.


    I see there are other similar companies out there. Why is yours so much more expensive?

    You can say that our box is an upgraded version of the boxes that the other companies provide. We were subscribers of those companies before, and many of their boxes were disappointing. Because of their lower budget, you receive a lot of cheap filler items like stickers and buttons that just isn't really exciting.

    So rather than wasting money on those cheap filler items, and having disappointing months, we decided that our current budget is needed for every box to have 4-6 really exciting items. With this higher budget, we can guarantee that every month will give you that WOW factor, which is basically what these services originally wanted to achieve.

    What does LOOTAKU mean?

    Lootaku is a combination of two words: Loot and Otaku.

    Loot is a term often used in gaming to refer to valuable items that you acquire.

    Otaku is a person that is overly obsessed/addicted to things like video games, anime, manga, etc.

    By using the fusion dance technique, we created a new word.

    Lootaku - a person obsessed with acquiring epic loot.

     

    SHIPPING

    What countries do you ship to?

    We ship to the following destinations:
    Australia
    Austria
    Belgium
    Brazil
    Brunei
    Canada
    Czech Republic
    Finland
    France
    Germany
    Greece
    Hong Kong
    India
    Ireland
    Israel
    Italy
    Luxembourg
    Macau
    Malaysia
    Mexico
    Netherlands
    New Zealand
    Norway
    Poland
    Portugal
    Qatar
    Romania
    Russia
    Saudi Arabia
    Singapore
    South Korea
    Spain
    Sweden
    Switzerland
    Taiwan
    United Arab Emirates
    United Kingdom
    United States
    If your country isn't listed, send us an email at general@lootaku.com and we'll see when we can add your country to our list!

    When will your boxes be shipped out?

    Our boxes are shipped out on the 15th of every month, but this date may change in the near future. Stay tuned!

    How much does shipping cost?

    You can click on your destination within the order page and it will show the shipping cost for the plan you have picked on the bottom of the page
    .
    How long will it take for my order to arrive?

    Our boxes generally take 7-14 business days to arrive at the destination from the moment they are picked up by our courier. It may take slightly longer to reach places further from Hong Kong. We also try to ship out our boxes around the same date every month, but if that date falls on a weekend we will ship the boxes out the following monday.

    Do you provide tracking?

    Yes we provide tracking on all our shipping options.


    PAYMENT

    What currency will I be billed in?

    You will be billed in United States Dollars.

    When will I be billed?

    Your payment will be made immediately upon successful processing on the payment page. All plans are subscription based and will auto-renew on the 15th of the upcoming month. For example if you purchase a plan on the 20th of October, you will be billed immediately, then your next bill will be charged automatically on the 15th of November if you have not cancelled your subscription before then. Note that payments cannot be refunded and boxes cannot be returned, so please take care when choosing the correct plan.

    How do I pay?

    We accept all major credit cards and Paypal.


    REFUNDS/BROKEN AND MISSING ITEMS

    I would like a refund!

    Sorry, but once payment has been completed and processed, boxes cannot be refunded. If you have not yet received the box for the month you paid for, you will still receive the box, but it cannot be returned. If you have any complaints about the box or the items within, please email us at general@lootaku.com and we will try our best to help.

    One of my items is broken!

    When we ship in so many items per month, there are bound to be a few items that have nicks and scratches and even broken. Some of these items may also have gotten past our quality control and ended up in one of our boxes. If your box is one of these unfortunate ones, please take a picture and send it to general@lootaku.com with a short description of the problem, and we will ship you a replacement item. If we don't have a replacement item, we will ship you a different item of the same or higher value from our next box.



    If you have any other questions that haven't been answered here. Please feel free to contact our support staff at general@lootaku.com.

     

     

    NOTICE: SPecial halloween and DRAGON BALL SUPER BOXES AVAILABLE!

    Click here to purchase! 

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